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Introducing Our New Business Development Manager, Lorin Smith

02 December 2021

Introducing Our New Business Development Manager, Lorin Smith

We are delighted to announce and welcome Lorin Smith as the new National Business Development Manager for Concept Claim Solutions. Lorin will further strengthen our expanding team and take overall responsibility for developing referral partnerships at a time when there is a huge opportunity for growth and innovation. 

An integral part of Lorin's role is to help businesses understand the benefits of working with Concept. For over 20 years, referral partners have trusted and relied on us to deliver outstanding service to their customers when they need it most. 

By offering Concept as a value-added service, referral partners gain a competitive edge, improve their overall customer satisfaction scores and retention rates. Whether it is damage caused by leaking pipes, fire, or tenants' damage, we manage the entire claim and property reinstatement process for no charge; the customer only pays their policy excess. 

Underpinning the service is a relentless commitment to truly understanding the pain points of the businesses and customers we support. Lorin has over 15 years of experience working within the property and insurance sector. He brings to the role a strong track record of nurturing long term strategic partnerships with Insurance Brokers, Property and Block Management companies and the broader market industries, such as Leak Detection Specialists and Emergency Contractors.

Commenting on Lorin's appointment, Andy Walmsley, Group Operations Director, said, "We have worked hard to ensure we have the right blend of experience and expertise in all areas of the business. Lorin will deliver value to our partners, and his appointment undoubtedly ensures we are in an even stronger position for continued growth''.

Quick-Fire Questions with Lorin:

•      Time Capsule Item: A yoyo 

•      Dessert Island Item: Lots of coffee!

•      Best Trip: Going to the Coachella festive in LA and a week in Las Vagas

•      Passionate About: My family and playing golf


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