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Case Study SMC Residential – Anna and Kevin Riley

26 June 2015

Anna and Kevin initially had an agreement with Anna’s farther who originally owned ServiceMaster of Portsmouth to help with the business during busy periods. 

Because they enjoyed the work so much, Anna and Kevin decided to stay with the company. Anna worked in the office carrying out administrative duties whilst Kevin was a technician.

After six years, the couple took ownership of the company when Anna’s father decided to retire. They have now been running ServiceMaster Clean of Portsmouth for over 10 years.

“Although we bicker, as we both want to do things our own way! I have a good head for the finance and operational side of the business, and Kevin is great when it comes to customer service.”

Because they both hold strengths in different areas, they are able to support each other in all situations they come across.

Due to the busy schedule of running their own business, the couple had to make sacrifices when first starting a family. Anna only had three weeks maternity leave with both children but is now able to drop off and pick up her children every day from school. The couple usually work on Saturdays however they make the effort to ensure every Sunday they spend together as a family.


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