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Right At Home Retains Best Franchise Award & 5* Status

20 December 2018

Leading UK Homecare company maintains 5-star status for 6th year running and retains its title of Best Franchise for a 3rd consecutive year! 

Success is built on reputation. The reputation of a franchise brand is built on proven satisfaction across the network! For top-rated management franchise, Right at Home, the fulfilment felt by its franchisees means it has retained its title as Britain’s Best Franchise for a third consecutive year.  

Right at Home only began franchising in the UK in 2011, when CEO Ken Deary (himself an award-winning franchisee when he franchised with McDonalds) discovered the brand in the USA and adapted it for the UK market. It has quickly established itself as one of the best management franchises, based on the anonymous ratings of the franchise network and independent judges’ views on the present and future prospects of the business. 

One franchisee wrote in the survey: “Joining the Right at Home system has been the best decision I ever made; and I have never looked back. The national office team are highly professional, motivated towards continuous improvement and responsive to franchisee requests.”

Right at Home, which opened its 50th office in June 2018, is one of only 4 companies to achieve 5-star franchisee satisfaction status for 6 consecutive years, every year, since its inception. 

The Franchisee Satisfaction Survey, conducted by independent researchers WorkBuzz (formerly smith+henderson), compiles anonymous feedback from franchisees who rate qualities such as initial training, ongoing support, relationship with their franchisor and whether they would recommend their franchise to a prospective business owner. 

Right at Home received a general satisfaction rating of 98%, whilst scoring 93% for its franchise system, 92% for the company leadership and 97% for its culture and relationships. The RightStart new owner training and support programme was rated 100% by owners who became franchisees within the last 12 months, and peer support across the network was rated 98% by owners. 

“Since opening my franchise office, I feel totally supported by our National Office team. I feel I have total trust and confidence in the team and know they are always there when I need them.” 


With franchise systems contributing over £15 billion to the economy each year, the Best Franchise Awards are a highlight of the industry calendar. Leading homecare provider Right at Home beat strong competition from household names to retain the title of Britain’s Best Management Franchise.

Commenting on their success, Ken Deary, Right at Home CEO, said; “To have retained the Best Franchise Award for a third year, and 5-star satisfaction for a sixth year, is especially important to us in our pursuit of excellence. 

“At Right at Home we believe in providing tailored support, so we can empower people to achieve their goals. We follow that ethos in our relationship with franchise owners, just as they support and empower their care teams and clients.” 

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