Spencer Horsfield has been a Metro Rod franchisee for over 16 years, renewing his franchise agreement with Metro Services Group 3 times! So when Metro Services Group announced their intention to launch a plumbing franchise to compliment the services offered by the group to end customers Spencer was keen to find out more.

Spencer is already running one of the top 5 franchise businesses in the group, but is always looking for opportunities to grow and diversify his business. When he looked into the details of the new Metro Plumb franchise opportunity he saw how easily he could incorporate this new business into his existing infrastructure.

Spencer runs a successful drainage business with 12 drainage engineers supported by 7 admin staff. Initially, Spencer intends to utilise his engineers who are already qualified as plumbers to meet the initial work load. However, as the new business becomes established Spencer intends to recruit new, qualified plumbers to grow the business with only a limited number of staff covering both brands.

Spencer makes the point that: “Although I will utilise some of the same admin and support staff locally, these are two separate businesses and I want to make sure I make the most of the huge potential the plumbing franchise offers”.

The new Metro Plumb franchise will benefit from using the same call logging and work tracking systems already in place for Metro rod so there will be cost savings and a

Spencer continues, “We have always prided ourselves on the level of technical excellence we bring to our clients and I want our Metro Plumb service to maintain that.”

“This is a really positive move for the Metro Services Group business” concludes Spencer, “It represents a natural extension to the service are able to offer and will allow me to maximise the potential of my support team”.

Spencer Horsfield – Hull & Lincolnshire