Independent franchise satisfaction survey reveals outstanding results yet again for leading tax and accountancy franchise
For the sixth consecutive year, TaxAssist Accountants, the UK’s largest network of small business accountants, has been awarded ‘5-star franchisee satisfaction’, based on positive feedback from its network of more than 200 franchisees.
TaxAssist Accountants once again received above the average benchmark results for the six key areas of the survey which inform the final Franchise Satisfaction Benchmark report. These include:
- Training and Support
- Franchise System
- Culture & Relationships
- Value & Rewards
- General Satisfaction
The satisfaction benchmark is provided by WorkBuzz, a leading independent franchise consultancy. It works by inviting existing franchisees to participate in an anonymous online survey which asks them 31 questions about their franchise ownership experience.
Using a consistent methodology, the franchise is assigned an overall satisfaction benchmark score and the highest performing franchisors are recognised in the Best Franchise Awards.
Karl Sandall, Group Chief Executive Director at TaxAssist Accountants, said: “Receiving 5-star franchisee satisfaction for the sixth year running – one of only four franchises that can say this – is a huge honour.
“The accountancy industry is changing and over the last few years, TaxAssist has had to ensure that our franchisees are ready for the challenges and opportunities that Making Tax Digital, cloud technology and advisory services are bringing.
“It is encouraging that our network has been so positive and supportive of the tools we have put in place to enable them to take advantage of these changes.
“As ever, each comment made by our franchisees in the survey will be noted and digested and will help inform the support we provide going forward.”