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TaxAssist franchisees praise Support Centre during the COVID-19 pandemic

27 April 2020

TaxAssist Accountants may be in lockdown like most of the nation, but they are still very much open for business.

TaxAssist Accountants are working hard to keep in contact with their clients to provide help and guidance during the COVID-19 pandemic. All franchisees are still open for business by following Government guidelines about working remotely, so are still able to communicate, sign up new clients and carry out work.

The Support Centre staff are working hard too and have received very positive feedback from franchisees on the measures that have been put in place to support the network.

Nick Sims, who operates from TaxAssist Devizes and Chippenham, says: “I have never regretted the decision to set-up in practice as a franchisee, I always believed that the back-up of the Support Centre would be both reassuring and an invaluable asset that most sole practitioners can never experience.

“Indeed, this has always been the case but never more so than now. Although Daren Moore (Group Commercial Director) and James Mattam (Group Business Development Director) have led/fronted the effort magnificently, it is very clear indeed that the immense amount of work and tangible output is very much a wider team effort.

“They have been absolutely brilliant and I would be amazed if any other accountancy organisation has got anywhere close to delivering what they have in the past few weeks.”

Terry Peachman from TaxAssist Lincoln concurs: “The information you guys have pushed out has helped enormously as it has informed and educated clients (and ourselves) and helped them (and us) understand and make some sense of what was evolving in front of their eyes.

“In our conversations and by email we have frequently had appreciation expressed for the information sent out through the centralised emails. Thank you for all that you have done to assist us.

“My philosophy this week has been ‘what we do for them today our clients will remember us for in the future’”.

Hannah Campbell, at TaxAssist Dalkeith, Leith, Fairmilehead and Musselburgh says: “As a large franchise we are still working our way through phone calls to each client, however the fact that we have been able to keep all clients updated regularly and over the evenings and weekends helps us show clients that we are doing our very best to get this information out to them. I am confident that the loyalty we will get from clients will pay off in the years to come.”

The speed of response to the latest announcements by the Support Centre was praised by Horsforth-based Will Swift: “Massive thank you from me, the team and all our clients to each and every one of you at Support Centre for the monumental efforts you are making during the current situation.

“On top of everything else, a release to all clients within an hour of the chancellor finishing his address last night, very, very powerful for us when taking to clients at a local level.”

TaxAssist prides itself on the friendly, family feel it cultivates both for staff and its nationwide network of accountants. Kingswinford and Wolverhampton based Lloyd Evans comments: “Thank you Karl and the whole team for your FANTASTIC help during very testing times. It is during times like these that you truly realise and appreciate the strength of the bond within the TaxAssist family.”

Karl Sandall, Group Chief Executive, says: “I am always proud of the level of support we provide to our network of accountants, but in these unprecedented times, I have really seen everyone pull together to provide quite exceptional levels of help and guidance. We always value feedback from franchisees and it is fantastic to hear how well our efforts have been received.”

If you would like to find out more about joining the network of TaxAssist Accountants, we are holding Virtual Discovery Days for the next few months, with the next running on Saturday 16th May. For more information click here.

Interested in finding out more? Contact franchise