Plumbing and drainage franchise, Drain Doctor Portsmouth and Southampton, is celebrating 24 years in business this month.
To mark the occasion, Drain Doctor, located in Southampton, is offering its loyal customers across Hampshire a special ‘thank you’ discount for any work that is carried out during August and this will be tiered according to the number of years they have been a client of the business.
Covering Portsmouth and Southampton, Drain Doctor, which is part of the Dwyer Group family of UK brands, has established itself as one of the top performing plumbing and drainage businesses out of the strong network of over 50 franchise locations across the UK since it began trading in 1994. The business has also expanded its staff to a team of five office staff and four technicians who are all committed to the highest standards of customer care, quality and professional service for every domestic and commercial customer they serve.
“Without our fantastic customers, we would not be in this position of running a profitable and successful company that has become a real cornerstone of the community, commented Drain Doctor franchise owner, Allan Rook. “We are hugely proud to be celebrating 24 years of service to our customers and being part of the local community is very important to us. We want to thank everyone in the Southampton / Portsmouth area, and of course our fantastic staff, who have enabled us to reach this significant milestone in our business’s history.”
One customer who has been using Drain Doctor for the past 12 years is Paul Denford of Denford Property Management, a family run block management business that manages sites with over 3,000 flats in the Hampshire area. “Being in the business of property management, our clients expect a quick service when something goes wrong with their drainage or plumbing, so it is essential that we have a key supplier, such as Drain Doctor, to help us solve any problems. Drain Doctor has always been a business we can rely on 100%, particularly as they are available 24 hours a day / 365 days a year, and this is essential in our line of work. Time is of the essence and Drain Doctor understands that completely by always turning up when they say they will and doing every job both efficiently and professionally. We look forward to continuing our relationship with them in the future.”
Mrs Kyriazis, a homeowner in Lymington, is also a customer of Drain Doctor and recently used them to unblock a toilet in her converted old property. She added: “I have been so impressed with Drain Doctor, particularly as they were able to solve our plumbing problem very efficiently and professionally. I needed a local firm who could come quickly and they did exactly that – they were extremely reliable, kept me informed of their timings, and then the technician who carried out the work, wore covers on this shoes to prevent any dirt coming into the house. I’ve never experienced that before! I can’t praise Drain Doctor enough and I will definitely be recommending them to my network of friends and family. Thank you!”.
Starting their Drain Doctor franchise in 1994, Allan and his wife, Jacqui Rook, have grown their business significantly over the past two decades and have always placed their customers at the heart of their organisation. The very essence of the Rook’s business has been to deliver personal journeys that make their customers return year-on-year and to foster strong relationships.
Drain Doctor is the UK’s leading full service combined commercial and domestic plumbing and drainage organisation with over 50 franchise locations, providing a national service across the UK.
Drain Doctor customers are eligible for discounts depending on the number of years they have been using the business – these include a saving of £15 for up to five years, £25 for up to 10 years and up to £50 for over 11 years.